Auto-Girl Code of Coduct

Auto-Girl Driving School Instructor Code Of Conduct

We want to provide you with the highest standard of driving instruction,so that you can start your driving life confidently and fully qualified.

We also think it's important that you enjoy learning to drive with us. Our promise will help you know what to expect from our instructors.

Your Auto-girl instructor will: Design a course of lessons to match your specific driving and learning needs from your first lesson right through to your practical test.

Our instructors will also recommend, where appropriate, advanced courses to help you develop your skills for motorway driving.

Give you relevant feedback during your lesson and record your development in your Pupil Record Book at the end of each lesson.

Monitor your progress, advise and recommend what is, in their opinion, the appropriate time to book your mock practical test and apply for your practical driving test. If required, they will advise whether it should be subsequently rescheduled.

Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of your lesson.

Conduct themselves in a professional manner.

They do reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety.

They will not discriminate against any learner and they will always abide by the law.

Have the highest standards of personal conduct during the lesson, including: Being courteous and considerate to you.

Avoiding physical contact except in an emergency

Not smoking during your lessons

Provide a presentable, modern, properly maintained and dual controlled Auto-Girl branded car for each lesson.

Always endeavour to be on time at the agreed meeting point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control.

Endeavour to give you two working days' notice (excluding weekends and bank holidays) should a lesson need to be rescheduled.

Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction.

If appropriate, they will give you the contact details of the Auto-Girl manager to whom you can refer the matter.